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Brightkeel
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We build the screen ops teams keep open all day

Brightkeel is 21 people in Lisbon and Toronto. We ran operations at subscription companies before this, and we still answer our own support tickets.

How it started

In 2022, Mira Okafor and Elliot Vance ran revenue operations at a 300-person subscription company. Every Monday they rebuilt the same report from four tools, and every Monday someone asked which customers were behind a number.

They wanted one screen where the number and the rows behind it were the same thing, fast enough to use during a call. The first version was an internal tool with a search box and six keyboard shortcuts. People on other teams started keeping it open.

Brightkeel became a company in March 2023 and shipped its first public version two years later. We're funded by revenue from customers and one seed round, and we'd like to keep it that way.

How we make decisions

Three rules that settle most arguments about the product.

  • Keyboard first, mouse welcome

    Every action has a shortcut, and every shortcut has a button. Nobody should need either one.

  • Every number opens its rows

    If we can't show the accounts behind a figure, we don't show the figure.

  • Quiet by default

    No badges for their own sake, no animation that doesn't confirm something, no notification you can't turn off.

The company in four numbers

  • 2023Founded in Lisbonsecond office in Toronto
  • 21People on the team9 of them engineers
  • 6Time zones coveredUTC-8 to UTC+5:30
  • 4hSupport response on Scaleengineers take shifts

Some of the people you'll talk to

Everyone here takes a support shift each month, including the founders.

  • MOMira OkaforCofounder and CEO, Lisbon
  • EVElliot VanceCofounder and CTO, Toronto
  • SISana IqbalHead of support, Toronto
  • RCRafael CostaDesign lead, Lisbon
  • NBNoor BakrData engineering, Lisbon
  • KHKai HalvorsenSecurity, remote
  • ALAmara LindqvistProduct, Toronto
  • DMDiego MarĂ­nCustomer success, Lisbon

Open roles

Salaries are listed. Remote within two hours of Lisbon or Toronto time.

Open roles
RoleTeamLocationSalary
Senior frontend engineerProductLisbon or remote€78k to €92k
Data engineer, billing sourcesDataToronto or remoteCA$135k to CA$155k
Support engineerSupportTorontoCA$92k to CA$108k

Reach us

Email goes to a person, not a queue. For anything urgent on Scale, use the in-app chat.

Security reports
[email protected] PGP 4F2A 91C0
Lisbon
Rua da Prata 210, 1100-420 Lisboa, Portugal
Toronto
401 Richmond St W, Suite 230, Toronto, ON M5V 3A8
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