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Talk to the people who build it

Sales, support and security questions go straight to the team. We reply within one business day, and within four hours for workspaces on Scale.

Before you write

All systems normal Support hours: Monday to Friday, 08:00 to 20:00 UTC. Scale workspaces get weekend coverage.
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app.brightkeel.example/
Found: Fernhill, Scale plan
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Status and policies

  • System status

    App and APIBilling syncExports
    Checked every 30 seconds
  • Privacy

    We process customer data only to run the product. Subprocessors are listed and you get 30 days' notice of changes.

  • Terms

    One agreement for every plan, governed by Portuguese law for EU workspaces and Ontario law for the rest.

  • Security

    SOC 2 Type II, annual penetration tests and a disclosure program. Write to security@ for the report.

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